The relationship between a tour operator and their agents is built on one thing: trust.

And in today’s fast-moving Umrah market, agents don’t just expect good rates—they expect a system that makes their life easier.

If you’re working with a growing agent network, your B2B portal is no longer a ‘nice to have’—it’s a critical part of how agents perceive and promote your brand.

So, what do agents actually want from a modern B2B Umrah portal? Let’s break it down.

• Real-Time Inventory & Pricing

Agents don’t like guessing. They want to log in and see what’s available, when, and for how much. A portal that shows real-time seats, rooms, or departure availability saves time—and prevents overpromising.

• Fixed Margins and Net Rates

No agent wants to negotiate over WhatsApp every time they need to quote. A fixed margin or commission structure helps agents quote faster and with confidence. It also avoids rate leakage.

• Easy Booking & Group Blocking

Booking a package or blocking 10 seats should take 2 minutes, not 20. A good portal lets agents confirm bookings, upload pilgrim details, and block inventory with minimal friction.

• Document Uploads That Actually Work

Agents need to upload passports, photos, or visas—and they need to know what’s missing. A smart portal shows upload status and flags incomplete data early.

• Transparent Payment Tracking

Whether it’s part-payments, credits, or advance deposits—agents want to see what’s paid and what’s pending. This builds transparency and reduces follow-ups on both ends.

• Instant Voucher & ID Generation

Once a booking is confirmed, agents want to download a voucher or ID card without waiting for the ops team. Bonus points for branding with their agency name.

• Lead Dashboard with Conversion Tracking

The best B2B portals don’t just handle bookings—they help agents close leads. A dashboard that shows follow-ups, lead stages, and client history makes a huge difference.

Final Thought
In a digital age, agents choose operators who are easy to work with. A modern B2B portal isn’t just about automation—it’s about empowering your agent network to sell faster, better, and more confidently.
Give them what they need, and they’ll keep coming back—with more groups each time.